Woot FailI am a big fan of getting things on the cheap. That’s why I’ve been a fan of Woot! for quite a while now. They’re great for many reasons, and I just love the efficiency of the idea: manufacturers (ahem, iRobot) have too much of some loot, and there are a bunch of suckers out there. So lower the price to some sweet amount, and get rid of your goods.

This method doesn’t seem to work well with flowers, though. I ordered some for my boo, mainly because I was lazy and we’re more focused on the impending arrival of Pete and Tiffany. However, they didn’t come. So I wrote to Woot:

I ordered the Valentine’s woot on Monday with the order number in the title, and it hasn’t come yet. Being that I was guaranteed delivery *before* Valentine’s Day and that the tracking confirms this didn’t happen, I’m hoping to get a refund/credit+ for woot . . .

My response? Lacking, at best:

I’m very sorry, it looks like the order was held up because of weather issues. I have refunded your shipping.

Refunded the $5 shipping? Great! I gave them one more chance to make the correct decision before my credit card company does it for me. Lessons learned:

  • Don’t buy flowers online.
  • (Applicable in other areas) A lot of goodwill built up over years can still easily vanish.